Help center
Hipobuy Help Center, FAQ & Tips
40 articles on registration, payment, shipping, customs, after-sales and more.
Account & Getting Started
- Hipobuy User Registration Agreement→
- Why is my Hipobuy account locked?→
- How to Contact Hipobuy Support→
- About Us→
Payment & Recharge
- What recharge methods does Hipobuy support?→
- How to use PayPal to recharge to Hipobuy?→
- How to use a credit card to recharge?→
- Explanation about PayPal electronic check→
- How to refund your Hipobuy balance?→
- Charges→
- International Credit Card→
Shipping & Delivery
- How to use Hipobuy shipping coupons?→
- Why has the trajectory not been updated since the package was sent out?→
- Hipobuy International Parcel Delivery Agreement→
- Estimated billing weight&actual billing weight - when will the overcharged postage be refunded?→
- Tutorial on using the forwarding function→
- Logistics Platformization Description→
- Receipt Notes→
- How long can my product be stored in Hipobuy warehouse?→
- What are the benefits of centralized package transportation?→
- Rules for package forwarding and inspection→
- Why can't the products in my warehouse be submitted and shipped together?→
- Receipt Information→
- International Parcel Delivery Agreement→
Customs & Taxes
- Declaration of Prohibited Products→
- What is customs inspection?→
- Reference for tariff threshold points in various countries→
- Customs and Taxation→
After-sales & QC
- Insurance and compensation→
- What should I do if I only discover quality issues with the product after receiving it?→
- Do you help me to do quality check?→
- Introduction to custom photo→
- Reference Standards for Intact Product Packaging→
- Rules for Agency Purchase No Reason Return and Exchange Service→
- What do I do if there is a product issue after I received it?→