Logistics Platformization Description

1、 Logistics carrier process:

The international package transportation process needs to go through: Hipobuy warehouse packaging - logistics company picking up the package - logistics company/airport security check - waiting for arranged flights - flying abroad (may require transfer) - airport processing center operation - customs clearance process - transfer to local delivery company - delivery process. All the above processes require timely processing, and the special customs clearance process will take a long time. If your package is not updated within the delivery cycle, please be patient and thank you for your understanding and support.

1. Delivery Time: The delivery time will be calculated from the date when your package status shows "shipped". The provided delivery time is based on the reference time. In case of special weather, customs, or logistics companies, it may have a significant impact on the delivery time. Please reserve enough time for receiving the goods.

1. Freight billing rules: Some routes calculate the actual weight, while others calculate the volumetric weight. The charging standards for shipping different types of routes to different countries may vary. Therefore, if you want to estimate the freight, you can go to our estimation page for freight estimation

2、 Introduce the relationship between the logistics provider and our company:

Self operated: Hipobuy has a deep cooperation with logistics suppliers on logistics routes, and Hipobuy has stronger control/monitoring capabilities. If there is an abnormality in the package, Hipobuy 's after-sales standard, which is better than the logistics provider's compensation standard, can be used to handle the customer.

Non self operated: A logistics route where high-quality logistics providers selected by Hipobuy join and settle in. When the package is abnormal, Hipobuy can apply for compensation on behalf of the logistics provider, and the specific compensation amount depends on the compensation standards of the logistics provider for processing.

3、 Uncontrollability of logistics delivery:International Shipping Professional Service Description: International shipping services are provided by third parties, and we cannot fully control factors such as shipping time, item restrictions, tariffs, etc. However, Hipobuy will make every effort to provide assistance when encountering problems.