Insurance and compensation
There are 2 abnormal statuses to parcels during international transportation: Loss/Damage, and Customs Seizure. For these two situations, we will compensate according to your parcel's condition and Hipobuy insurance compensation standards for your parcel, you can apply for after-sales or contact online customer service to apply for compensation.
1.Compensation method: The user may contact customer service, and after verification, the customer service will refund the compensation amount to the user's Hipobuy account gold coins;
**2.Paid Insurance Compensation standards:
3.Free Insurance Compensation standards:
Disclaimer:
- Force majeure: Including but not limited to war, natural disaster(earthquake, cyclone, storm, flood, etc.), nuclear radiation, nuclear explosion, nuclear contamination, and other radioactive contamination.
- Customers can not provide related proof.
- Exceeding the application deadline(no inquiry or no compensation request after signed within 7 days or shipped within 45 days ), or the parcel was delivered during the application time.
- The parcel was stolen or missing for certain reasons after delivery.（ If you find any damage or loss during transportation when the package is delivered, please confirm with the delivery person immediately and provide photos of the package as proof.）
- Items related to Non- Insurable categories,
Items in violation of the prohibition or restriction for delivery,
Items confiscated by the competent authorities or dealt with in accordance with the relevant laws and regulations;
- The parcel was damaged or lost due to the customers’ responsibility, deliberate actions, or the product itself a reason.
- Other situations that can not apply for compensation.
The final right to interpret the above content is reserved by the Hipobuy platform. Thank you for your understanding.